Services

WE DELIVER WHAT OTHERS PROMISE….SERVICE

A 100% Satisfaction Guarantee

We guarantee the performance of your new digital imaging system for the term of your entire lease.

2-4 Hour Emergency service response time

You can be sure that you will receive the best service response in the industry. When you call for service, we also assist you in resolving any problems over the phone whenever possible.

Manufacturer trained technical support

ACI’s teams of experienced manufacturer trained service technicians are digital specialists required to pass stringent standards established by our partners & ourselves.

We guarantee that all products, parts and toner are new.

We do not use refurbished parts or recycled toners unlike many of our competitors.

Partners

SHARP

Founded in  1912, Sharp Corporation has continuously opened up new areas of industry with its original products, from the “Ever-Sharp” mechanical pencils from which the company name was derived, to the commercialization of the first Japanese-made radios and televisions, the world’s first LCD electronic calculators, and a host of other products incorporating our state-of-the-art LCD technology. These products have contributed to the improvement of human living and the advancement of society as a whole.

The environment surrounding the electronics industry is rapidly changing as information technology and network infrastructure advance, along with the acceleration of technological innovation. Companies worldwide are furiously competing to capture new markets. By once again returning to our business creed of “Sincerity and Creativity” and being an innovator of products and services, Sharp is aiming to become a “one-of-a-kind” company that creates 21st century lifestyles with electronics technology.

Konica Minolta

Konica Minolta's business spans a wide range of imaging fields from input to output. Today the world of imaging is expanding like never before, brimming with new potential made possible by exciting new digital and networking technologies.

Konica Minolta is playing a key role in these developments. Based on our four core technologies (proprietary materials, optical, nano-fabrication and imaging), we are developing a diverse range of cutting-edge products that cover the three main categories in the field of imaging - imaging input, imaging output, and imaging input/output solutions. We're achieving original and innovative imaging solutions by combining of a wide-range of technological elements including electricity, electronics, optics, chemistry, high precision processing, and software.

Kyocera

Kyocera Mita was in 1948 and has always pursued innovation. We have offered customers new solutions using the latest technology, developing software from the pioneering days of laser printers. Likewise, printers and multifunctional products (MFPs) are evolving along with the progress of IT. And the emergence of the advanced information society through the development of the internet has accelerated the sophistication and diversity of products, services, and solutions that customers need. With these trends happening in the world around us, we at Kyocera Mita will continue to serve as an innovative company that embodies the latest in technology with solutions that turn the progress of IT into value for our customers.

Along with our pursuit of innovation, we value communication with our customers and always make a point of thinking from the customer's perspective. The pursuit of innovation and a full understanding of our customers will lead to value-added products, services and solutions that make our customers happy. This is our fundamental belief.

InfoDynamics

InfoDynamics is a successful and progressive software application development company. Headquartered in Indianapolis, Indiana, we provide innovative software solutions to our customers and value added partners. Founded in 1989, InfoDynamics' initial focus and mission was to provide custom software development services. Many clients have trusted InfoDynamics for application design, custom interface development, office automation solutions, custom software development and other technology-based solutions for their enterprises and business requirements around the country.

InfoDynamics' marquee product is our document solution software called Intact SMART. Intact SMART is software that helps companies more effectively control, manage and access paper and electronic documents used for the day to day operation of departments, entire companies and enterprises. Many of these companies and organizations must produce and maintain large volumes of hard copy paper documents. Intact SMART from InfoDynamics is a proven tool that improves productivity and reduces the expense of managing the hard copy and paper business documents.

Having expertise in document management and database applications, InfoDynamics also provides web based and client server applications for use with relational databases including Oracle and Microsoft SQL Server. We have provided productivity software and services to many companies such as Manpower, Cooper Power Systems, Eli Lilly and Co., Clark Pleasant School System, Visiting Nurse Services, Inland Paperboard and Packaging, First Federal Bank, and many others.

Francotyp-Postalia

Francotyp-Postalia is a German based company and one of the largest manufacturer and supplier of postage meters in the world and has been in operation since 1923 with products sold in 86 countries world wide. Introduced to the Canadian market in 1960 they now have 50 sales and sevice locations across the country.   Francotyp-Postalia  is a winner of the prestigious European “IF product design award” for the optimail postal system.

FP revolutionized the postal industry with the invention of the world’s first “Digital” Postage Meter & High-speed inkjet mail system.  FP has won “Best Buy” for its digital meter and its Mail Systems. (‘What to Buy for Business’ Report on Mailing Systems)  As an environmentally friendly they have complied with the European RoHS standards to eliminating any hazardous materials in the electronic components of our mailing equipment.  Another great accomplishement of FP is they were the first to achieve Canada Post 2007 ECDSA and Data Capture compliance approval for all new FP products.

Document Management

ACI offers our customers a full document management solution.  From document creation, archiving and retrieving to document destruction.   We offer products and services to fill all of your document management needs.  ACI has partnered with the best suppliers to give our customers best of breed technology for all of your business needs.

ACI is able to offer you seamless integration with your MFP and your business applications.  We can offer you a way to control access and track usage more effectively by offering you integration capabilities for network security and cost accounting applications as well as document managing software to integrate your scanning and document organization.

ACI can customize your workflow, automate tasks and save you time by giving you flexible resources that can evolve as your business needs change.