About Us

Established in 1995, aci Technologies, a division of Akinai Canada Inc. has grown to become one of, if not Canada's leading, Canadian owned provider of digital imaging systems. aci Technologies has offices in Toronto and Calgary.

Ross M. Tyrell Jr. who founded the company, has over 28 years Industry experience. He is currently the CEO. Click Here for a letter from the CEO

Our Management Team combined, has more than 100 Years Industry Experience. Each member of the team understands that their role is to provide unparalleled service to our customers. Service covers many aspects from customer field service to sales follow-up, and from administration support to providing consultation, and more. We leave our customers with an over-all impression of our key goal; Service.

aci Technologies is proud to be registered as an Authorized Dealer for Sharp and Kyocera and also for Konica imaging products. We offer a wide range of superior digital systems and consumable products. Over and above our core products we have a supply division to further meet our customers' needs for quality papers, toners, and other items that support document creation. Our data storage and retrieval software also helps complete our circle of total document management.

As we continue to grow, we will also explore strategic partnerships with other agencies and organizations where our products and services provide advantages and opportunities to enhance their objectives.

Our Vision for aci Technologies is to continue being a leading supplier of imaging and document solutions, providing customers with...

• The best imaging technology & document solutions
• The best service support in the industry
• Aggressive product pricing along with industry leading financing
• First class document support material includding software and supplies

This is how we work to achieve our goals:

Providing the best imaging and document solutions possible

• As an independent distributor, aci Technologies has the ability to choose systems from different product lines that comprise the best that manufacturers have to offer. No one manufacturer has leading systems in all categories.
  
  
• By combining manufacturers, aci Technologies is able to offer only the best of the best, with highly recommended or best-in-class products as judged by independent testers
  
  
• aci Technologies has blended the strengths of three leading manufacturers to offer the best possible systems - Sharp, Konica and Kyocera.

The best service & support

• Our Service Department is mandated to provide guaranteed 2 hour emergency response
  
  
• aci technicians receive factory training provided only by the manufacturers

• Our Call Centre includes a trained technician to help solve or understand your concern quickly
  
  
• aci Technologies uses parts only from the manufacturer. No after market or refurbished parts. What this means to customers is better reliability and higher satisfaction. We feel there are some times you do not look for cheap solutions. This is one of them.
  
  
• Every technician carries a laptop, which ensures today's technology is fully supported
  
  
• Our technicians are recognized and rewarded for customer retention levels. Our people never lose sight of their role, which is to provide excellent service. This is achieved through effort and communication with you.

Aggressive product pricing and industry leading financing

• Our product offerings include a complete line of digital copier systems and laser printers. These systems come in either black and white or full colour. They are either stand-alone systems (copiers) or fully connected to your network, becoming true multi-tasking systems.
  
  Multi-tasking includes copying, printing, scanning, faxing, storage, plus many other options to help your business manage document flow and costs. We offer software and hardware to support document storage and retrieval.
  
  
• aci Technologies works with manufacturers Sharp, Konica and Kyocera. These manufacturers offer, in combination, the best products available to business. We secure volume pricing and pass it onto you. This does not mean that we are the least expensive, but if you want the complete package of service and quality products that not only meet your needs but are guaranteed to exceed your needs, then aci Technologies is your natural choice.
  
  
• aci Technologies negotiates only with major lending institutions to ensure stability and service. aci Technologies also offers its own financing arm to its clients. Our goal is to provide the lowest rates possible.

Document support material including software and supplies

• To fully service our clients, we were asked to become a one-source supplier. Clients preferred to have one contact for anything to do with document output. That included paper, plain bond, inkjet, coloured etc. It also included toners for non-aci products. We listened, and our aci Technologies supply division was born. aci Technologies now offers a full line of products to complement your imaging needs.
  
  
• We have expanded this to offer other support material for your workstations, such as DVD's, CD's, Tapes etc.
  
  
• Software support comes in the form of document storage and retrieval. This software supports our systems that have production scan capability. You can store all your file information on CD's or DVD's and not only save office space but reduce lost information and retrieve it quickly and accurately.

Here's what some of our satisfied customers have to say:

BERTL Ratings & Awards are based on rigorous analysis and worldwide customer satisfaction research. BERTL reports are used by manufacturers and product resellers to help them improve the quality of the products and services they deliver. Buyers use BERTL reports to help them make more informed decisions.

Kyocera Mita: "Purchased a new KM-3530 MFP from aci Technologies in Calgary, Canada; service has been fantastic. Copier has jammed only once in over 75,000 pages so far (8 months). Reliability very high. Hard drive failed - was replaced in under 2 hours. Really no interruption to our office. Easy to use for all staff (scan to PDF is a favourite) and relatively inexpensive cost of operation. Would recommend, and would buy again." Buyer

Cott Canada has used aci Technologies as our major supplier of office equipment for several years now. Previous to that we were with "Larger Named Companies" and have really appreciated the individualized and prompt service that we had not received in the past. As a result of both the quality and the reliability of the Kyocera equipment, coupled with the excellent sales and service support from ACI, we have maintained our fleet of copiers and fax systems and continue to grow with aci Technologies.

"I would strongly recommend aci Technologies as both an office equipment supplier and service provider"
Ines Marra, Office Manager, Cott Beverages Canada

“ We started working with aci Technologies in 1998. Since then we have acquired a number of photocopiers, mostly systems between 40 and 80 copies per minute. aci Technologies has always provided us with quality equipment and excellent service. I wouldn’t hesitate to recommend aci Technologies.”

Ontario Teachers’ Pension Plan Board

“ With over 100 photocopiers and facsimiles to oversee, aci Technologies has been a true business partner in looking out for Westburne’s best interests. With their fleet management program, our process has been simplified, and significant cost savings have been attained.”

Westburne Industrial Limited

“We recently switched to ACI Technologies, from a competitor, to get a system that complements our marketing efforts with colour output, printing, scanning, faxing and finishing capabilities.

We have been pleased with the reliability of the equipment and service, when required, has been prompt.

Our salesperson, Eric Dupuis, has remained in touch to ensure our satisfaction.

I am pleased to recommend ACI Technologies. They have delivered what they promised.”

- Richard Zorzit, Manager
Unilux VFC Corp.